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Business Opportunities
There are lots of scams to entice you into thinking
you can make big money -- fast. Here are a few of the most common.
Multilevel Marketing
It's exciting to think about starting your own business and you don't
have to look far to find offers for business opportunities. Many offers
involve multilevel marketing plans. These are business plans that offer
you a chance to sell products or services as part of a distributor system.
The promoters claim it's a chance to become involved in a "new way
to market" or "unique new idea" that will result in financial
success. Unfortunately, the opportunity is seldom as easy, or as financially
rewarding, as the promoter would like you to believe.
Classified Ads Promote Offers
Promoters use classified advertising and direct mail to solicit investors
and distributors. The most common opportunities involve vending machines
that dispense food, juice, personal care items, laundry products, stamps,
newspapers, or an endless variety of other products. Other plans relate
to real estate ventures, retail sales operations, telephone services,
farm supplies, magazine sales, and loan brokering, to name just a few.
Be cautious of advertisements with:
- No company name or address.
- Only a telephone number (especially if it is a hotel number).
- Income promises that sound too good to be true (that's because they
are).
- Vague phrases that leave you wondering what the business really involves.
Common Problems
As a result of investigations associated with multilevel marketing and
business opportunity plans, that state has identified some common problems.
These include:
Exaggerated Profit
A major problem with multilevel marketing and business opportunity advertising
is the overstatement of earning potential - claims that you can make more
money than possible. Many business promoters use hypothetical income projections
- income that could be possible, rather than amounts really being made.
Actual income examples that are provided usually do not reflect the income
experience of most distributors or investors.
Much of the income to be earned is derived through
commissions on your own sales, plus a share of the commissions earned
by your sales team. However, you must first recruit a sales team. The
more people you recruit, the greater your earning potential.
Exaggerated Market
Another problem is the overstatement of market potential for the service
or product you're interested in selling. In other words, the promoter
usually tells you you'll be able to sell more products or that more people
will be interested in your service than is realistic.
Denying the Offer
Involves a Pyramid Scheme
Pyramids or chain distributor schemes are used to describe marketing plans
which involve recruiting participants in order to create "levels"
within an organization. Sometimes that plan involves selling merchandise
or services, but the emphasis is primarily on recruiting other participants.
For instance, you make money by recruiting four other people to join the
scheme, and additional money if they each recruit four people, and on
and on (the number of people being recruited spreads like a pyramid).
Wisconsin Administrative
Code ATCP 122 prohibits the promotional use of chain distributor schemes
as an unfair trade practice.
Claiming the Plan
is New
Multilevel marketing plans are not a new way to market. A plan may have
unique features, but if it is based on an incentive to recruit members
or distributors, it is not a new way to market.
Claiming No Selling
is Involved
If the company has a multilevel marketing plan, there is selling involved,
because recruiting others to sell is still considered selling.
Conflicting Oral
Statements
Frequently the promoter will make oral statements which differ from written
material. All oral statements should be accurate. There should be no discrepancies
between what is written and what is said.
Approval or Endorsement
Claims
Some promoters claim the Bureau of Consumer Protection, Better Business
Bureau, Chamber of Commerce, or other organization or government agency
endorses or has approved the marketing plan. None of the above agencies
endorses or approves any specific marketing plans. To represent any affiliation,
connection, approval, or certification by any agency or organization when
there is no connection or approval is illegal.
Check All Promises
Before you invest in a business opportunity or multilevel marketing plan,
do the following:
1. Obtain the names of at least 10 other investors
and discuss with these investors their experience in the plan or with
the promoter. It is worth the money spent on telephone calls to check
with 10 persons who have entered into, for at least one year, the same
type of distributorship or plan you are considering.
2. Obtain specific proof of income representation. Ask what percentage
of people actually achieved the level of income, the time period it represents,
and how long it took to achieve the level of income.
3. Obtain specific proof that you will have a
good market. Get all verbal promises in writing. Ask how many other distributorships
will be sold or are already operating in the area.
4. Ask for copies of the company's business and financial statements.
Who are the principal investors or owners? Do the owners and officers
have prior business experience? Where is the company incorporated? If
the amount of money you intend to invest is large, you might consider
hiring a private investigator to look into the company and its officers.
5. Determine all costs you must pay. Do startup
fees pay for such things as training, sample products, literature, or
display materials?
6. Find out if the company will buy back your
inventory if you decide to quit. It's a good idea not to invest in more
inventory than you think you can sell. A common scheme, however, requires
salespeople to make a large initial inventory purchase.
7. Talk to local business people who are familiar
with the product and the market before you decide to invest.
8. Find out if any special licenses or permits
are required. For instance, in Wisconsin, certain food vending machines
require an operator's permit and approval from the state. Other vending
machines may not be required to be licensed by the state, but may be required
to be licensed at the local level. For more information on state vending
machine licensing requirements, contact the Department of Health and Family
Services, Division of Public Health, 1 W. Wilson St., Madison, Wisconsin
53702, 608-266-2835.
9. Check for complaints on file with the Bureau
of Consumer Protection or Better Business Bureau. Be cautious. Don't decide
to do business with a company just because no complaints have been filed.
10. Always consult with a private attorney or certified accountant regarding
the specifics of the plan or concerns about the contract. Do not rely
on the advice of company representatives who will benefit by your decision
to invest. Get all promises in writing.
State Role
The state of Wisconsin has no registration requirements for multilevel
marketing plans. The Bureau of Consumer Protection does review business
opportunity and multilevel marketing offers in its role of enforcing the
state's deceptive advertising and unfair trade practices laws (section
100.18 and 100.20 of the statutes). Wisconsin trade practices laws generally
prohibit unfair practices and misrepresentations. The deceptive advertising
law prohibits representations that are untrue, deceptive, or misleading.
Violations of sections 100.18 and 100.20 are subject to civil forfeitures
of not less that $50 nor more that $200 per violation.
Wisconsin Administrative Code ATCP 122 prohibits "the promotional
use of a chain distributor scheme" as an unfair trade practice. However,
there is no legal definition of the term's multilevel marketing or pyramid
plan. Wisconsin Administrative Code ATCP 116 regulates contracts and disclosure
requirements regarding offers of employment.
The Seminar Pitch: A Real Curve Ball
What a pitch! You may have received a letter or seen an infomercial promoting
a seminar or conference that promises to help you make a lot of money.
Seminar hucksters say they'll give you valuable information about how
to invest successfully or operate a profitable business. Their "success
stories" and testimonials seem to show that anyone who attends the
seminar can make money from the investment and business program they're
selling. Some promoters may even claim to have gotten rich from their
own investment in the program.
If you attend one of these seminars, you'll hear a series of sales pitches
for a variety of business opportunities and investments. Consumers who
invest in these "opportunities" frequently find that the pay-off
isn't as promised and they can't recoup the money they spent.
The Bureau of Consumer Protection wants to alert you to the secrets of
the seminar squeeze. Be wary of promotional materials or sales pitches
that make these claims:
- You can earn big money fast, regardless of your lack of experience
or training.
- The program or business opportunity is offered for a short time only.
- The deal is a "sure thing" that will deliver security for
years to come.
- You'll reap financial rewards by working part time or at home.
- You'll be coached each step of the way to success.
- The program worked for other participants, even the organizers.
Don't Get Hit By the Pitch
Promises of quick, easy money can be a powerful lure. If you buy into
a business opportunity at a seminar, you may find that the products and
information you purchased are worthless and that your money is gone.
You can avoid getting hit by the seminar pitch. Here's how:
Take your time. Don't be rushed into buying anything
at a seminar.
Avoid high pressure sales pitches that require
you to buy now or risk losing out on the opportunity.
Remember, solid opportunities are not sold through
nerve-racking tactics.
Investigate the business you're considering investing
in. Talk to experienced business people and experts in the field before
spending your money.
Be wary of "success stories" or testimonials
of extraordinary success.
The seminar operation may have paid "shills" (some pretending
or making up a story in order to lure onlookers into participating) to
give glowing stories.
Be cautious about purchasing from seminar representatives who are reluctant
to answer questions, or who give evasive answers to your questions. Remember
that legitimate business people are more than willing to give you information
about their investment or sales opportunity.
Ask about how much money you need to qualify for the investment or sales
opportunity, and ask about the company's refund policy. Get this in writing.
Keep in mind that you may never recoup the money you give to an unscrupulous
seminar operation, despite the operator's stated refund policies. Taking
precautions before you invest is a more effective way to safeguard your
money than trying to get a refund after the investment's been made.
To File a Complaint
If you've been victimized by a seminar promoter or want to check
out a program, contact the Bureau of Consumer Protection or call the toll-free
hotline of the Wisconsin Department of Agriculture, Trade and Consumer
Protection: 1-800-422-7128.
Avoiding Vending Machine and Display Rack
Scams
You may find newspaper advertisements like this appealing, especially
if you're looking for part-time employment to supplement your income.
But be cautious. While some business opportunities servicing vending machines
or display racks are legitimate, many are not. These are risky investments,
for which there are no guarantees.
Some companies have been charged with misrepresenting the earnings potential
and the ease and speed with which machines can be delivered, maintained,
located, and repaired. Companies have also been charged with providing
phony references and failing to provide key pre-investment information
the agency requires.
There's no mystery to how vending machine and display rack business opportunities
work, what you should look for when you consider such an investment, and
how you can avoid unscrupulous business opportunity promoters. And several
organizations can help if you think you've been defrauded.
What is a vending machine or display rack business opportunity?
A business opportunity may involve food vending machines, fax machines,
amusement games, or racks with items for sale such as small toys, greeting
cards, or cosmetics. The machines or racks may be in malls, airport terminals,
bowling alleys, or other public facilities.
Typically, your responsibilities involve cleaning and restocking the
machines or racks, making sure they're in good repair, and collecting
the money from the machines. You may earn a portion of the proceeds from
the products or services. Some promoters may tell you that you'll earn
a specific level of income or guarantee a minimum revenue. Others may
claim their income projections are averages based on incomes of current
distributors.
Promoters may promise to help you operate the business opportunity. For
example, they may:
Provide vending machines or display racks already in established locations,
or find locations for you; Offer repair services to fix damaged machines,
or replacements for damaged racks; or Relocate the machines or racks to
more profitable locations at your request.
What problems may come up?
Some consumers have had problems related to misrepresentation of earnings
and support services. Consider the following complaints received about
some vending machine and display rack business opportunities.
After investing thousands of dollars in vending machines, display racks,
and products for resale, some investors discovered that the promoters
did not deliver the equipment they promised. Some promoters did not provide
support services as represented in their sales pitches. For example, some
promoters did not make good on their promised locations for vending machine
routes; others relocated machines to different but not more profitable
locations. Some promoters would not hire a repair service to fix broken
machines or were not willing to replace damaged racks. In these instances,
investors paid for repairs or bought new display racks with their own
money. Some investors did not earn the promised level of income. Some
promoters refused to honor requests for promised refunds.
When is a business opportunity a franchise?
A business opportunity is considered a "franchise" if:
- You will sell or distribute goods or services that are supplied by
either the company or a designated supplier.
- The company will help you by securing locations or sites for the vending
machines or display racks.
- You are required to pay the company $500 or more when you sign the
contract or within six months after you begin operations.
If the company's business opportunity constitutes a franchise, the company
must give you a disclosure document before you sign an agreement or invest
any money. Required by the FTC Franchise Rule, the Franchise Disclosure
Document provides important information about a business. Pay special
attention to the sections detailing:
- the business experience of the company and its directors
- any lawsuits brought against the company or its directors by franchisees,
and suits alleging fraud
- fees you will have to pay and the conditions under which any fees
or deposits will be returned to you
- the total number of franchises, the names and addresses of franchisees
in your area, and the number of franchises
terminated or not renewed during the previous year
- the company's balance sheet for the most recent fiscal year and an
income statement and statement of changes in financial position for
the three most recent fiscal years
- and substantiation for any claims about your potential earnings or
the earnings of existing investors.
This information may help you decide whether the company is likely to
stand behind its promises. It also may help you determine the probability
of your success.
How can I protect myself?
Taking certain precautions can minimize your risk of investing in a fraudulent
vending machine or display rack business opportunity:
Check out the company with the Bureau of Consumer Protection and the
Better Business Bureau where you live and where the business is headquartered.
These organizations can tell you if there are unresolved complaints about
the company representing the business opportunity. While complaints may
alert you to problems, the absence of complaints does not necessarily
mean the company is legitimate. Unscrupulous companies may settle complaints,
change their names, or move to avoid detection.
Try to verify claims made by the company and the company's references.
Visit existing locations and the anticipated locations for your machines
or racks. You may be able to determine from conversations with shop owners
and managers whether the machines and racks are, or will be, successful.
Ask them how many people come through their establishment daily and what
these customers are interested in buying. Ask other investors in your
area about their experiences with the company.
Call the Secretary of State where the company is headquartered to determine
how long the company has been in business.
Ask the company to substantiate in writing all earnings claims. Be aware
that investors' incomes vary with location, usage, products sold, and
demand for the products. The fact that investors have earned a "high"
income in one community or state is no guarantee that you'll do as well
in your territory.
Entering into any business opportunity may require a substantial financial
investment. You may wish to consult an attorney, accountant, or other
business advisor before you sign any agreement or make any upfront payments.
Your attorney can review the company's contract and advise you on how
best to proceed. If the company requires a deposit, you may want your
attorney to establish an escrow account where the money will be maintained
by a neutral third party.
Where can I complain or get more information?
If you think you've been defrauded in a vending machine or display rack
business opportunity, contact the company and ask for your money back.
Let the company know that you plan to notify officials about your experience.
Keep a record of your conversations and correspondence. If you send documents
to the company, make sure you send copies, NOT originals. Send correspondence
by certified mail, return receipt requested to document what the company
received.
For more information contact the Division of Consumer Protection at 800-422-7128
or file a complaint.
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